We've just had a baby (late Feb 2020) so dispatch times are slightly longer at the moment: 2-4 days from date of order. Don't worry- we'll have received your order and will pack the first moment we can! Delivery is then via registered Australia Post and delivery times vary between 1-7 business days depending on where you are in Australia. Special orders, express orders, and gift cards can be arranged, so please note your preferences when you get to the cart page. Over Christmas 2019 (Nov-Dec) we are holding a special rate of free postage $75.00 and over, or $5.00 flat rate for orders under $75.00
Each piece comes with its own hangtag with the price removed, and then all orders are sent gift-wrapped with a small gift card attached. If you would further like to specify text for the recipient simply add selected words in the box on the cart page (maximum words 75 words). Making a gift purchase for a friend is so easy!
Intention to return must be made within 6 days of receipt of delivery and you then have 30 days to return the product. For exchanges, a re-postage fee of $3.50 is charged. Where the goods are faulty, or product not as described on website, Polka Luka will reimburse you for standard Australia post costs for you to return the item to us. You may then choose either a refund or exchange to equal value of the original value purchased.
Any queries- let us know!
M: 0424757 756
P/F: 02 9423 6984 (phone message service)