These Terms & Conditions apply to individual orders via our website. Wholesale customers should refer to our Wholesale enquiries page.
Payment can be made via paypal, your own credit card, or by direct deposit. Once you select your item for purchase and proceed to check out you can select your method of payment there.
Delivery is via registered Australia post plus (trackable), and delivery times vary between 3-7 business days upon receipt of order. Special orders, express orders, and gift cards can be arranged, so please note your preferences when you get to the cart page.
Postage costs are $7.50 Australian Wide. For purchases of $100.00 and over, Postage is Free! All packages are gift wrapped with the price excluded.
You may return a product if the product is faulty, or is not as described on website. Intention to return must be made within 4 days of receipt of delivery, and description of fault is required. For exchanges, a repostage fee of $5.00 is charged. Where a return is made ifor change of mind, we will reimburse you the cost of the products, minus original postage fees. Where the goods are faulty, or product not as described on website, Polka Luka will reimburse you for standard Australia post costs for you to return the item to us. You may then choose either a refund or exchange to equal value of the original value purchased.
We are happy to exchange an item if it is the wrong size, or not what you wanted. Exchange items should be returned within 7 days with buyer paying return postage. Repostage costs of $5.00 will also be charged in the event of an exchange.